Shipping & Delivery 

Shipping costs and delivery times vary depending on the destination and the shipping method chosen at checkout. We aim to deliver your purchase within a maximum 5 business days. Delivery times are estimates, and we do not guarantee delivery by any specific date. While we make every effort to meet the delivery timelines stated in your order confirmation, shown on our website, or noted above, these timeframes are provided as estimates only. Delivery is not deemed to be of the essence. The timeline begins once your oder is confirmed. If, however, we have not delivered your order within 30 days of confirmation, you will be entitled to a full refund. We cannot be held liable for delays or failures in delivery that arise from circumstances beyond our reasonable control, including situations where you are unavailable to receive the order or request a later delivery date.

Customs & Import Duties: Additional duties, taxes, or customs fees may apply. These charges are the responsibility of the customer. 

We often source your favourite products from different locations, so to ensure that we get your items to you as quickly as possible we sometimes have to split your order into two or more shipments. In these cases, we will notify you that your order will be arriving in multiple shipments. You will not be charged separately for the delivery of each shipment. 

Location

Delivery Timescales

Cut-off Time

Cost (Order value less than 5000 AED)

Cost (Order value more than 5000 AED)

All UAE Addresses

Between 3-5 UAE working days

-

75 AED*

Free

Returns & Exchanges 

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges under the following conditions: 

  • Returns must be made within 14 days from the date of delivery 

  • Items must be: 

  • unaltered, unused and in their original condition (or the condition in which they were received by you from us or our agents);
  • in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached;
  • authenticity cards, where provided, should also be returned;
  • swimwear must have the original hygiene liner attached.

  • Some items, such as underwear, swimwear, and earrings, are non-returnable for hygiene reasons. However, non-returnable items may still be returned to us if you accidentally received the wrong item in your order, or if the item was received damaged.

  • Shoe returns will only be accepted if the shoes are in the condition they were receive in and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, or any type of damage or visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

  • We do not accept returns for lingerie, swimwear, jewellery.  

EXCHANGES 

Items can be exchanged by arranging collection from your delivery address and the following conditions apply: 

  • You can exchange an item for a different size only if it's the same product. 

  • The exchange order is only created after the return is approved. 

  • Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable. 

DAMAGED GOODS AND WRONG ITEMS 

If an item in your order is received damaged or is not the item you ordered, you can arrange to return the item to us by following our returns process. The item must be returned to us in the same condition you received it in, within 14 days of delivery of the order to you. Subject to being satisfied that the item was in fact damaged, we will replace the faulty item at your request and deliver to you a new item free of any delivery charge. If there is no possibility to replace the item, we will issue you a full refund including, where applicable, original order delivery charges, cash handling fees, taxes and any duties.  

To initiate a return or exchange, please contact our customer service team at info@bmall.ae. 

We will aim to process your return within 3-5 business days from us receiving the package back, and if accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service. However, sometimes the time needed to process your return might be extended up to 14 days.  

We monitor the quantity of returns and reserve our right to either close your Boutique MALL account or limit your ability to place future orders should you have a high return rate or your return behaviour violate our Returns Policy. 

Refund Process 

All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return and notify you once a refund has been issued with the value of the refund. Your refund will be paid back to you depending on your original payment method. 

Please note that we cannot refund items if the return is initiated after 14 days of processing your order. If you return an item to us after the 14 days period, we will return it back to you as it has surpassed the refund deadline. For credit card refunds, it may take up to 14 days for your credit card provider or bank to process the refund and for the refund to be reflected on your card statement.